The Price Promise
“It’ll be a bit more than we said” — the sentence we built software to kill.
Invoice creep is the industry’s most reliable complaint. Our answer isn’t a nicer promise — it’s a mechanism the price physically can’t bypass.
The quote is the price
You approve a single figure before paying. The platform physically cannot charge you more than the quote you accepted — there is no card-on-file to surprise you with.
Changes need YOUR approval first
Found rot behind the bath panel? The Hero sends a variation — the amount and the reason, word for word — and nothing changes unless you approve it in-app. Approved extras are collected under the same payment protection. Declined? The original price stands.
No fees to you. Ever.
No booking fee, no platform call-out charge to receive quotes, no platform emergency premium. Our 10% comes out of the professional's side and appears on every transaction record.
Money moves when you say so
Payment is held from booking and released only when you confirm completion. Cancel before work starts: full refund to your original payment method.
Straight answers
Can a tradesperson on London Heroes increase the price during a job?
Not unilaterally. A quote on London Heroes can only change through a variation request — the amount and reason shown word for word — which the client must approve in-app before it takes effect. Approved extras are collected under the same payment protection; declined variations leave the original price standing.
Does London Heroes charge call-out fees or emergency premiums?
The platform adds nothing: no booking fee, no call-out charge to receive quotes, and no platform emergency premium. Clients pay exactly the professional's quoted price, and the platform's 10% commission is paid by the professional.