Trusted local Heroes for your London home

Our promise

The London Heroes Guarantee

We don't make promises we can't keep. Here is exactly what we guarantee on every job — each point backed by machinery you can see working:

• Your money is held securely from the moment you pay and is never released to the Hero until you confirm the work is complete. Not a day before, not without your say-so.
• Raise a dispute before confirming and release freezes automatically while a named member of our team investigates on the job's full evidence trail. Outcomes include partial or full refund to your original payment method.
• Every live Hero has passed human-reviewed identity verification, and we monitor credential expiry daily — a lapsed Gas Safe registration or insurance policy shows as expired on their Passport, never hidden.
• Every review you read is tied to a real, completed, paid job. No exceptions.
• Cancel before work starts and you receive a full refund. Every payment, fee and refund appears on your transaction record, line by line.

• Don’t take our word for it

  The 15 checks we run How we compare The Price Promise

The Guarantee is payment protection built into how the platform moves money — it is not an insurance policy, and it never reduces your statutory rights. Heroes additionally hold their own verified public liability insurance, shown with its cover amount on their Passport.