Help centre
Straight answers about how London Heroes works: what happens to your money between booking and confirmation, what a job costs, what to do when it will not wait, and what it takes to join as a Hero. Every article says when it was last checked.
Booking, payments and the Guarantee
What happens to your money between booking and confirmation, what a job actually costs, how to follow one from start to finish, and what to do when it will not wait.
Your account and your properties
Signing in, verification codes, two-step verification and the new-device warnings we send - plus keeping a rented property's certificates in date.
Working as a Hero
What it costs a tradesperson to join (nothing), how verification works and what it checks, and what happens between quoting a job and being paid for it.
Step-by-step guides
Not answered here?
Press “Talk to a human” in live chat, or send us the question and it becomes a tracked support ticket.