London Heroes — home

Trusted air conditioning & ventilation in London

London summers have made home air conditioning a real market, and refrigerant work is certified work: anyone handling F-Gas refrigerants must hold the certification. AC requests are assessed and matched to appropriately certified professionals.

The London Heroes standard

  • Verified Heroes

  • Live Hero Passport

  • Secure payments

  • Local & accountable

What we can help with

  • Air conditioning installation
  • AC servicing and maintenance
  • AC repairs and regassing
  • Split and multi-split systems
  • Ventilation systems
  • Commercial air conditioning

The law on air conditioning & ventilation

Statutory basis

Work on air conditioning, refrigeration and heat pump equipment containing fluorinated greenhouse gases (F-gases) is a statutorily restricted activity. The GOV.UK Regulated Professions Register states the legal basis precisely: 'Regulation 2015/2067 (as retained in UK law) establishes the minimum requirements for the training and certification of persons working with stationary refrigeration, air conditioning and heat pump equipment... containing fluorinated greenhouse gases. Article 3 of Regulation 2015/2067 requires such persons to hold a certificate issued by a certification body, demonstrating that they have passed a theoretical and practical examination.' This sits alongside The Fluorinated Greenhouse Gases Regulations 2015 (SI 2015/310), whose Article 8 'enables the Secretary of State' to enforce the regime.

Source — checked 21 July 2026

Who may legally do this work

GOV.UK's own guidance is unambiguous: 'You must have your own qualifications to work on equipment containing F gas, even if you work for someone else,' and 'It is against the law to work with F gas if you do not have the correct qualifications. You could receive a civil penalty for breaking the law.' Certification is tiered by activity: Category 1 permits 'all activities'; Category 2 covers installation, maintenance, servicing and refrigerant recovery on systems containing less than 3kg of F-gas (or less than 6kg if hermetically sealed); Category 3 covers refrigerant recovery only from smaller systems; Category 4 covers leak detection without breaking into the refrigerant circuit. Qualifications must come from an accredited body — GOV.UK names City and Guilds, the Building Engineering Services Association (BESA), and LCL Awards (or equivalent EU-recognised credentials).

Source — checked 21 July 2026

If you own and live in the property

  • A homeowner commissioning air conditioning installation, service, maintenance or decommissioning work is not personally required to hold any certification, but must ensure the engineer carrying out the work holds a personal F-gas qualification appropriate to the activity — an uncertified installer performing this work would itself be the party breaking the law, not primarily the homeowner. No source found today placed a direct legal duty on the homeowner (as opposed to the engineer/business) to verify this before commissioning work, though doing so is clearly good practice given the certification is a legal requirement on whoever performs the work.

    Source — checked 21 July 2026

If you’re a landlord

  • No landlord-specific statutory duty for air conditioning distinct from a landlord's general duty to ensure any installed equipment is safe and properly maintained was found; the F-gas certification requirement applies to whoever carries out the work (installer/engineer), not as a separate landlord obligation layered on top.

    Source — checked 21 July 2026

Certificates & records

  • Personal F-Gas qualification / certificate (by category)

    Who must hold it:
    The individual engineer carrying out the work, and separately the business (company registration certificate) — every business entity, whether sole trader or limited company, must hold a company registration certificate in addition to the individual's personal qualification
    Frequency:
    Not a recurring per-job certificate — a standing personal and company qualification/registration that must be held before undertaking the relevant category of work; the most widely held qualification cited in secondary sources is City & Guilds 2079, covering Categories I-IV

    Every person working in the sector must hold a personal F-Gas qualification and every business entity must hold a company registration certificate, issued by certification bodies such as REFCOM, Quidos or Bureau Veritas.

    Source — checked 21 July 2026

Commonly misunderstood

  • Myth vs fact

    Myth: Air conditioning is sometimes treated by consumers as a lightly regulated 'electrical' job similar to installing a fan, given it is often marketed alongside general electrical or heating services.

    Fact: It is in fact one of the more tightly, and specifically, regulated trades covered in this research — governed by a directly named retained-EU regulation (2015/2067) with tiered personal certification categories, mandatory company registration, and named accredited qualifying bodies, enforced with civil penalties by the Environment Agency. This is a materially stronger statutory basis than exists for general building, roofing, or plumbing work.

    Source — checked 21 July 2026

Penalties for non-compliance

  • GOV.UK states: 'It is against the law to work with F gas if you do not have the correct qualifications. You could receive a civil penalty for breaking the law,' directing enforcement queries to the Environment Agency. No specific fine figure was published on the page checked today — it points to a separate Environment Agency enforcement sanctions policy for the detail.

    Source — checked 21 July 2026

How to check who’s legally allowed to do this

REFCOM (Refrigeration and Air Conditioning Contractors' Association's certification scheme) describes itself as 'the UK's largest and original F-Gas Register' and provides certification/verification for both individual engineers and companies. The GOV.UK Regulated Professions Register also lists the qualifying and certification bodies (LCL Awards, City and Guilds, BESA) that issue the underlying qualifications, providing an official cross-check of which bodies are recognised.

refcom.org.uk

Source — checked 21 July 2026

Checked against the sources cited above on 21 July 2026. Rules and guidance change — always confirm anything material against the official source before acting on it.

How it works

  1. 1

    Tell us what you need

    Describe the job in plain English — add a photo if it helps. It takes about two minutes.

  2. 2

    We match a verified Hero

    We review your request and connect you with a suitable verified professional where available.

  3. 3

    Job done, on the record

    Follow progress on your job's live timeline, pay securely, and leave a review tied to the real job.

Pricing, honestly

You approve a price before work starts — either a fixed price for well-defined jobs or a clear quote after assessment. Payment goes through the platform, so what was agreed and what was paid are always on the record.

Areas we cover

London Heroes covers all 33 London boroughs around the clock. Choose yours for the local picture, including what your council requires from landlords.

Air conditioning & ventilation questions, answered

Can I have air conditioning in a flat?
Often yes, but the external condenser unit is the sticking point — freeholder consent and sometimes planning permission are needed for the outside unit. We flag this in the assessment; several low-visual-impact options exist.

Related services

Ready when you are

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