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Trusted heating & boiler engineers in London

Boilers fail at the worst moment because winter is when they work hardest. Repairs, annual servicing and central heating work — the Hero Agreement requires current Gas Safe registration for any gas work, and a registration our team has verified shows on the Hero's Passport.

If you smell gas, or a carbon monoxide alarm sounds: don't smoke, light a flame or touch light switches, open the doors and windows, turn the gas off at the meter if you can reach it safely and it isn't in a cellar or basement, get everyone out, and call the National Gas Emergency Service free on 0800 111 999 before anything else — before calling us.

The London Heroes standard

  • Verified Heroes

  • Live Hero Passport

  • Secure payments

  • Local & accountable

What we can help with

  • Boiler repair, service and fault finding
  • Boiler installation and replacement
  • Central heating repairs and installation
  • Radiators, valves, pumps and controls
  • Thermostats and heating controls
  • Hot water and immersion issues
  • Landlord gas safety inspections (CP12)

Popular heating & boilers services

Also covered: Central heating installation and repairs · Radiator installation and valve replacement · Heating pumps and controls · Thermostat installation · Immersion heaters and hot water cylinders · Power flushing— describe the job in your request and we’ll route it correctly.

Recognise the symptom?

The law on heating & boilers

Statutory basis

Heating work is regulated differently depending on fuel type. Gas-fired heating falls under the Gas Safety (Installation and Use) Regulations 1998: anyone working on it must be competent, and a business or self-employed engineer doing it must be on the Gas Safe Register (see the gas trade record). Oil-fired and solid-fuel heating, and renewable heating technologies (heat pumps, biomass), have no equivalent standalone statutory register naming a specific body — instead they are covered by the general Building Regulations competent-person-scheme framework, under which an installer registered with a government-authorised scheme (e.g. OFTEC for oil/solid fuel/renewables) can self-certify compliance instead of the work being separately checked by local authority building control.

Source — checked

Who may legally do this work

OFTEC describes itself as: 'a trade association for liquid fuel heating equipment manufacturers and training providers. We also run a competent persons scheme for businesses and technicians who are approved to install and maintain oil, solid fuel, electrical and renewable heating equipment.' This is a voluntary competent-person scheme (government-recognised for Building Regulations self-certification purposes), not a statutory licence in the way Gas Safe registration is for gas work — no law requires a non-gas heating technician to be OFTEC-registered in the way GSIUR requires a business or self-employed engineer doing gas work to be Gas Safe registered, though where the work is notifiable, using an unregistered installer means it must instead be separately notified to, and inspected by, local authority building control.

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If you own and live in the property

  • Installing a heat pump (air source or ground source) that is notifiable under Building Regulations must either be self-certified by an installer registered with an appropriate competent person scheme, or separately notified to and signed off by local authority building control — the same 'competent person scheme or building control' choice that applies to other notifiable building work.

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  • The government's Boiler Upgrade Scheme, open in England and Wales and administered by Ofgem, gives upfront grants toward installing a heat pump or a biomass boiler. As Ofgem lists them, they are £7,500 off the cost and installation of an air-to-water, ground source or water source heat pump; £5,000 off a biomass boiler; £2,500 off an air-to-air heat pump, for residential properties only; and £9,000 off an air-to-water or ground source heat pump in an eligible off-gas-grid property, available until 31 March 2027.

    Source — checked

  • To claim the Boiler Upgrade Scheme grant, Ofgem's guidance for installers says 'your business must be certified to install the relevant technology under the Microgeneration Certification Scheme (MCS)' — this is a funding-eligibility requirement, not a general legal requirement to install a heat pump, but it is a practical constraint on which installer a homeowner can use if they want the grant. The installer must pass the full value of the grant on to the property owner as an upfront discount, shown on the quote and on the invoice. The £9,000 value is only for an air-to-water or ground source heat pump in a property off the gas grid (not fuelled by mains gas, a capped or clamped supply still counting as mains gas; with no record of a gas meter point; not attached to a heat network; and not a new build) whose heating being replaced is fuelled by oil or liquefied petroleum gas (LPG). The new heating system must not be a hybrid that combines a heat pump with fossil fuel heating.

    Source — checked

If you’re a landlord

  • Where a rental property is heated by gas, the landlord's gas safety duties described in the gas trade record apply in full (annual Gas Safe check, Landlord Gas Safety Record, 28-day provision to tenants). For non-gas heating systems (e.g. oil boilers, electric storage heaters, heat pumps), no separate statutory safety-check or certificate regime for the heating system itself, distinct from the general gas safety and electrical safety regimes, was found for landlords in the sources checked — electric systems fall under the landlord's general electrical safety duties. Two duties do reach non-gas heating: keeping heating installations of any fuel in repair, and, on a tenancy the alarm regulations cover, a carbon monoxide alarm in any room used as living accommodation that contains a fixed combustion appliance other than a gas cooker, oil and solid fuel included (the next entries).

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  • In England, section 11 of the Landlord and Tenant Act 1985 implies into a lease of a home granted for a term of less than seven years (section 13 of the same Act) a covenant by the landlord 'to keep in repair and proper working order the installations in the dwelling-house for space heating and heating water', whatever the fuel. In a flat, it can also reach an installation elsewhere in the building that serves the flat, such as a communal boiler (section 11(1A)). A term in the tenancy putting these repairs on the tenant has no effect, except for repairs the tenant is liable for under their duty to use the home in a tenant-like manner, and for anything the tenant is entitled to remove (section 11(2) and (4)).

    Source — checked

  • In England, regulation 4 of the Smoke and Carbon Monoxide Alarm (England) Regulations 2015 requires the landlord of a tenancy the regulations cover to ensure that 'a carbon monoxide alarm is equipped in any room of the premises which is used wholly or partly as living accommodation and contains a fixed combustion appliance other than a gas cooker' (a bathroom or lavatory counts as such a room), that each alarm is 'in proper working order on the day the tenancy begins if it is a new tenancy', and that an alarm a tenant reports, and which is found not to be in proper working order, is 'repaired or replaced'. Regulation 2 and the Schedule leave some homes and tenancies out, including an HMO that needs a licence under Part 2 of the Housing Act 2004 and a house that needs one under Part 3.

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  • The government's guidance on these regulations, which describes itself as a general guide rather than an authoritative interpretation of the law, explains that a fixed combustion appliance 'means a fixed apparatus where fuel of any type is burned to generate heat. Typically, these appliances are powered by gas, oil, coal, wood, etc., for example, gas or oil boilers, or log-burning stoves.' It also says the regulations 'apply to all social and private rented tenancies, other than those explicitly excluded in the Schedule to the Regulations'.

    Source — checked

Certificates & records

  • Building Regulations Compliance Certificate for heating installation (gas, oil, or renewable)

    Who must hold it:
    Homeowner or landlord who has had a new heating system or boiler installed
    Frequency:
    One-off per installation

    For gas boilers, Gas Safe Register issues (and can provide replacement copies of) the Building Regulations compliance certificate. For oil, solid fuel and renewable heating, OFTEC's competent person scheme performs the equivalent function, including offering 'Order a building compliance certificates' for its registered installers' work.

    Source — checked

Commonly misunderstood

  • Do heating engineers have to be registered by law?

    Only gas work is subject to the statutory Gas Safe Register requirement under GSIUR. Oil, solid fuel, electric and renewable heating installers are covered only by voluntary (though government-recognised) competent person schemes such as OFTEC or MCS — there is no equivalent legal prohibition on an unregistered person carrying out this work, provided any Building-Regulations-notifiable element is instead handled through local authority building control.

    What people often assume instead: Consumers often assume all 'heating engineers' are subject to the same statutory register as gas engineers.

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Penalties for non-compliance

  • No heating-specific penalty regime distinct from the general gas safety penalties or general Building Regulations non-compliance consequences was found. Gov.uk's general building regulations guidance states: 'You may have to correct the work or pay a fine if building regulations are not followed,' and separately that 'the person doing the work could be prosecuted and fined if they do not comply with building regulations,' without a heating-specific figure.

    Source — checked

How to check who’s legally allowed to do this

For gas-fired heating, use the Gas Safe Register (as in the gas trade record). For oil, solid fuel and renewable heating installers, OFTEC provides a 'Find an OFTEC registered heating Technician' search tool. For heat pump installers specifically (including for Boiler Upgrade Scheme eligibility), installers must be MCS-certified.

oftec.org

Source — checked

Medium confidence

Some detail in this section could not be independently confirmed against a primary source at the time of checking — treat exact figures and edge cases as indicative, not guaranteed, and confirm anything material before relying on it.

Could not establish whether there is any statutory (as opposed to scheme-based) restriction specifically on who may install non-gas heating systems in rented property beyond the general electrical safety and Building Regulations frameworks — this record does not separately restate the electrical safety duties, which would also apply to electric heating systems.

Checked against the sources cited above between and ; each claim shows the date it was checked. Rules and guidance change — always confirm anything material against the official source before acting on it.

How it works

  1. 1

    Tell us what you need

    Describe the job in plain English — add a photo if it helps. It takes about two minutes.

  2. 2

    We match a verified Hero

    We review your request and connect you with a suitable verified professional where available.

  3. 3

    You confirm, your Hero is paid

    You pay when you book, and your money is held. Follow the job on its live timeline; when you confirm the work is complete, it is released to your Hero, and you can leave a review tied to the real job.

Pricing, honestly

You approve a price before work starts — either a fixed price for well-defined jobs or a clear quote after assessment. Payment goes through the platform, so what was agreed and what was paid are always on the record.

Areas we cover

London Heroes covers all 33 London boroughs around the clock. Choose yours for the local picture, including what your council requires from landlords.

Heating & boilers questions, answered

How do I know your engineers are really Gas Safe registered?
A Hero's Gas Safe registration shows on their public Hero Passport once our team has verified it, with part of the registration number and any expiry date recorded, which we check every day. On arrival, ask to see the engineer's Gas Safe ID card and check that it, or their entry on the Gas Safe Register, covers the appliance being worked on — a genuine engineer expects you to.
Do I need a boiler repair or a boiler service?
A repair, if the boiler has a fault: an error code on the display, no heating or hot water, pressure that keeps dropping or rising, or kettling, banging or gurgling noises. A service, if it is working and due its routine check, which looks for faults before they stop it. Boiler repair and boiler service each have their own page, and the boiler service page covers how often to book one. If you smell gas, it is neither: call the National Gas Emergency Service free on 0800 111 999 first.

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