London Heroes — home

Landlord gas safety certificate (CP12) in London

Landlords must have each gas appliance and flue they supply checked annually by a Gas Safe registered engineer and give tenants the record within 28 days. We handle the visit, the certificate, and — with LandlordPro — the renewal reminder before it ever lapses.

If you smell gas, or a carbon monoxide alarm sounds: don't smoke, light a flame or touch light switches, open the doors and windows, turn the gas off at the meter if you can reach it safely and it isn't in a cellar or basement, get everyone out, and call the National Gas Emergency Service free on 0800 111 999 before anything else — before calling us.

Request a verified professionalTypical London price: £75–£120 per certificate

Sound familiar?

  • Certificate expiring within 60 days
  • New tenancy starting
  • New gas appliance installed
  • No record of the last inspection

What your Hero will do

  1. 1Inspect each gas appliance and flue the check covers for safe operation
  2. 2Test for leaks and check ventilation is adequate
  3. 3Issue the CP12 record digitally, stored on your account
  4. 4Flag any defects with a clear, prioritised remedial plan

When to call

Book 4–6 weeks before expiry — you can renew up to two months early and keep the same renewal date, so there's no reason to run it close. If you smell gas, or a carbon monoxide alarm sounds: don't smoke, light a flame or touch light switches, open the doors and windows, turn the gas off at the meter if you can reach it safely and it isn't in a cellar or basement, get everyone out, and call the National Gas Emergency Service free on 0800 111 999 before anything else — before calling us.

Common questions

What happens if an appliance fails the check?
The engineer classifies the defect, makes the situation safe (which can mean disconnecting a dangerous appliance), and records what remedial work is needed. You'll get a clear quote for the fix — unsafe appliances can't simply be left running.
Can I sell my house without a gas safe certificate?
If you own and live in the home, there is no annual gas safety certificate you are required to hold, but if gas work such as a new boiler was carried out, a sale often requires a different document: the Building Regulations compliance certificate for that work. There is no statutory requirement for an owner-occupier to have their gas appliances safety-checked on any fixed schedule; the annual Landlord Gas Safety Record (often called a CP12) is a landlord's document. The compliance certificate is a separate, one-off document, and Gas Safe Register can provide a replacement copy. If the home is let, the landlord must have a Gas Safe registered engineer check each appliance and flue at least once every 12 months and keep each record until two further checks have been carried out. To book that check, request it through London Heroes. The Hero Agreement requires current Gas Safe registration for any gas work through London Heroes.

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