Prices, quotes and fees: what you actually pay

The quote you accept is the price. There are no booking fees, no call-out charges to receive a quote and no platform emergency premiums, and an accepted quote can only change through a variation you approve in the app first.

What the platform adds: nothing

You pay your Hero's quoted price. London Heroes adds no booking fee, no platform call-out charge for receiving quotes, and no emergency premium on an urgent job.

Our commission is 10%, and it comes out of the professional's side of the job rather than yours. It appears on every transaction record, so it is visible rather than merely promised.

The quote is the price

An accepted quote cannot quietly grow. Where a job turns out to need more work than it looked like, your Hero raises a variation: you see what it is and what it costs, and it only goes ahead if you approve it in the app before the extra work happens.

Getting a quote

Describe the job at /request. Verified Heroes quote on it, or our team matches one to it. Receiving quotes costs nothing and commits you to nothing.

Response times depend on availability, location and job type. We do not advertise a guaranteed response time, and you should be wary of anyone who does.

What jobs usually cost in London

Our cost guides publish honest London price bands for the most common jobs - eight guides today, covering plumber and electrician call-outs, boiler repair and boiler service, an EICR, drain unblocking, a landlord gas safety certificate (CP12) and handyman work.

Every guide states its basis on the page. Today that basis is published London market research rather than our own completed jobs, and the label on the guide is the thing to trust, not the number in isolation.

The full policy, including the variation rule, is at /price-promise.

Last checked against the platform: 22 September 2026. All help topics.